Frequently asked questions (FAQs) - InterAgri & Agrisoft

1. Can you please confirm that all your packages are compatible with Windows 2000?

All the InterAgri programs are Windows 32 bit programs. They will work with any 32 bit Windows operating system. This includes Windows 95, Windows 98, Windows NT, Windows 2000 and Windows ME. We have tested InterHerd, InterBeef, InterProfit and InterPremium on all of these systems. Within the Agrisoft office we have a range of computers with various operating systems including all of the above.

2. Are all the packages approved and accepted by MAFF and NOAH?

All the administrative reports in InterHerd and InterPremium have been designed specifically to meet the requirements of MAFF and NOAH. Most of the reports have more information than is necessary but can be customised to fit exactly with the current legislation. As legislation changes, the development team react as quickly as possible to make the necessary modifications to the programs to keep them in line with the new requirements.

3. In the automatic back-up, does this require a floppy disk, zip disk or CD writer?

The backup routine backs up all your data and system settings. The backup can be done to any "removable drive" on the computer. Whether a drive is removable or not is determined by Windows but the list of removable drives would normally include floppy disks, zip disks and re-writeable CD drives. Our preferred method of backing up is via zip drive and we currently have many users using this method. Zip drives that hold 250 megabytes of data are now available, and with the ability to compress data onto the disk these drives should easily be big enough to cover the backup requirements of the vast majority of farm businesses.

4. When is telephone support available?

Telephone support is available from 9am to 5.30pm, Monday to Friday. We now do a lot of support via email and our web pages. All Agrisoft customers can register to get on-line help through the Virtual Support Engineer (VSE). The ability to report problems or ask questions over the web or on email has been used extensively by our current customers and we will be improving the way the service works over the next few months.

5. As well as the onscreen help menu's, does a comprehensive manual accompany the software?

The development team have just completed a new version of all the manuals. The new manuals are also linked to the help system which has also been rewritten to keep up with the changes in the program. The help system is context sensitive allowing the user to either press the F1 key or use the ? symbol to get access to the help relevant to the current screen. The manual has been designed as guided tour allowing the user to trip through all the features of the program.

6. What does the maintenance contract cover? 

The maintenance/support contract covers telephone and on-line support as well as updates to the program. Program updates are vital as the rules imposed on farmers change constantly and even though InterBeef and InterPremium have been written with flexibility in mind, it is impossible to predict what MAFF or the EU are going to require in the future.

7. How do we get hold of the latest updates?

The updates are available on the Agrisoft web site to be downloaded by the user. We have found that this is the quickest way to get the most recent updates out to the user. If we had to prepare disks or CDs and post them to our users, there could be a quite a delay between the software being available and the customer getting the latest version. We keep the customers informed of releases by email, documenting the changes and improvements to the program.